Refund Policy

At UniversalTransfersUK, we are committed to delivering high-quality DTF and UV-DTF products. We understand that occasionally, issues may arise, and we are here to assist you. As a B2B store, we only issue a full refund if an item is faulty/damaged. We do not accept refund requests, cancellation or order requests or returns.

Reporting Issues: All issues must be reported within 48 hours of receiving your order. This includes incorrect orders, missing items, or defective products. Please check your order thoroughly upon arrival and contact us immediately.

 To report an issue, contact us with the following:

- Photograph of the packaging clearly showing the address label.
- Damaged Item(s)
- Packing slip

Keep all packaging until your issue is resolved, as we may require the return of incorrect or damaged goods to process a refund.

Non-Refundable Items: Mystery boxes, digital files, and custom services are non-refundable once the order is placed. 

Custom Orders

Quality Assurance: We encourage you to verify your custom orders before submission. While we strive to ensure satisfaction, we cannot offer refunds for post-print quality issues related to uploaded images. Please check if you have removed all backgrounds of images or they WILL BE PRINTED.

Design Recommendations: For DTF transfers, we recommend avoiding thin fonts or small images to ensure optimal adhesion. Additional pressure may be required for finer fonts.

3. Shipping Costs

Responsibility: Customers are responsible for return shipping costs, We request you send any items back with tracking to avoid further issues. Shipping costs are non-refundable, and any refund issued will exclude the cost of return shipping.

4. Contact Us

For any questions or to report an issue, please contact us at support@utuk.freshdesk.com